Opt-in and Opt-out Omnichannel Compliance
How to Opt-in or Opt-out Text and Email Contacts.
Compliance with legal frameworks may vary based on your state. The information on this page should not be used as legal advice.
SMS Opt-in Compliance for Local and State Government Agencies
Although many SMS and Email compliance rules do not apply for governmental / non-marketing entities, we recommend enabling self-service Opt-out compliance for non-emergency or non-court-ordered use cases.
How to ensure recipients are opted-in:
- They text your phone number first
- They’re someone you have an existing and active case with
- They share their number via web or physical form
- They give written consent
Federal telecommunications compliance resources.