Inbound Call-in System
Create a call-in system for clients to check in, access schedule information, and connect with staff. Powered by a natural sounding AI voice assistant.
Learn About Call Center SolutionsCreate a call-in system for clients to check in, access schedule information, and connect with staff.
Use a natural-sounding AI voice assistant.
Record calls and voicemails for follow-up.
Forward calls to staff phone numbers or emails.
Track callers, call times, and call outcomes.
Allow staff to update and manage call-in rules and responses.
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Interactive Voice Response (IVR) system
Create IVR menus to provide personalized information or route callers to the correct department.
Call routing and forwarding
Automatically forward calls to the correct department or individual based on the caller's input.
Call tracking and recording
Track calls by client with optional recordin for quality assurance, training, or compliance purposes.
Multilingual support
Support multiple languages for callers with language preferences.
Call analytics and reporting
Analyze call data to improve customer service, identify trends, and make data-driven decisions.
Call transcription and translation
Transcribe and translate calls for compliance, training, or record-keeping purposes.
Call In Number for Reporting Services
Ideal for juror information, randomized testing for supervised release, and providing information during a crisis.
Create a call-in number for reporting services that can be accessed 24/7.
Use the call-in number to provide information on court dates, case status, drug testing, information notices, and more.
Track callers by their client profile and alert the appropriate staff of the call.
Provide Toll-Free and local numbers for clients to call in.
Update the call-in number with new information as needed.
Automatically update the information with scheduled changes.
Conference Call System
Ideal for court hearings, attorney-client meetings, and other confidential discussions.
- Provide a conference call number for court hearings, attorney-client meetings, and other confidential discussions.
- Use the conference call number to provide information on court dates, case status, drug testing, information notices, and more.
- Track callers by their client profile and alert the appropriate staff of the call.
- Allow known participants to join the call without a PIN.
- Update the conference call number with new information as needed.
- Automatically update the information with scheduled changes.
Assign Numbers to Users, Locations, and Departments
Activate local area code phone numbers for users, locations, and departments.
Assign phone numbers to users, locations, and departments.
Use the phone numbers to provide information on court dates, case status, drug testing, information notices, and more.
Track callers by their client profile and alert the appropriate staff of the call.
Provide Toll-Free and local numbers for clients to call in.
Update the phone numbers with new information as needed.
Automatically update the information with scheduled changes.
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Why us?
Unlike mass marketing solutions like Twilio, we help justice agencies with a complete communications solution that will help save your staff time and increase access to justice.
