Call Center Solutions

Provide 24/7 toll-free access with multilingual and accessible call center services. Route calls efficiently, forward to external resources, and escalate to trained agents as needed.

Learn About the Inbound Call-In System

Ensure reliable communication with a high-availability, responsive call center.

  • 24/7/365 toll-free access for agencies and communities
  • Multilingual and accessible support for all users
  • Predefined workflows for efficient call handling
  • Direct assistance, forwarding, or escalation as needed
  • Real-time tracking for performance monitoring
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Call Center Example

Modern Call Center Features

Improve accessibility and responsiveness with a system designed for courts and law enforcement.

24/7 Toll-Free Access

Residents can call a toll-free number at any time, from anywhere in the U.S., to receive assistance.

Fast Response Times

98% of calls are answered within 90 seconds, eliminating long hold queues.

Reliable Uptime

The call center remains operational more than 98% of the time, ensuring uninterrupted service.

Intelligent Call Handling

Calls are routed or forwarded based on predefined criteria to ensure efficient resolution.

Escalation to Live Agents

Unresolved calls are routed to multilingual agents who have relevant sensitivity training and access to approved resources.

Accessible Services

Individuals who are deaf, hard of hearing, or using touch-tone options can access specialized support (TTY/TDD).

Multilingual Support

Offer support for multiple languages with up to 42 natural-sounding voices based on AWS Polly.

Call Tracking & Reporting

Monitor call duration, volume, and resolution rates in real time.

Toll-Free Number Ownership

Agencies retain full control of their assigned phone number, with porting support.

Benefits of a Smart Call Center Solution

  • Increases operational efficiency by reducing reliance on in-house staffing.
  • Improves public access with a centralized, always-available contact point.
  • Supports diverse needs with multilingual services and accessibility features.
  • Reduces administrative burden through automated call tracking and reporting.
  • Enhances scalability with flexible agent deployment and call routing.
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