Customer Success Specialist
Help our government customers and partners maximize success with our platform.
Overview
As the Customer Success Lead, you’ll be the go-to expert in ensuring our enterprise and government customers realize maximum value from our solutions. You will collaborate with cross-functional teams to optimize onboarding, drive user adoption, and proactively address customer needs. Your insights will help shape customer success strategies while fostering lasting, trust-based relationships.
Remote Work
We are a remote-first company. You must reside and work from the United States.
eCourtDate regularly participates in conferences and user meetings. You should be able to attend at least one event per quarter.
Requirements
- Ability to professionally communicate in English
- General proficiency with computers, mobile devices, and the Internet
- Ability to learn quickly and to adapt to new changes or information
- Motivation to do good work, to enjoy the process, and to appreciate the result
- Clean criminal history background
- Project Management Certification
- Experience with Salesforce or similar CRM
- Experience with Microsoft Teams or similar communication tools
- Experience with Microsoft Excel or similar spreadsheet software
- Experience with Microsoft Project or similar project management software
- Ability to communicate with technical and non-technical audiences
Pay Rate
On-call basis: Starting at $30 per hour plus bonuses per hour + bonuses
Part-time or full-time basis: competitive salary + profit share
Benefits & Perks
Join our team and enjoy these great benefits
Work From Home
Do your best work without commuting.
Welcome Package
Get a company computer and swag.
Self-Education Credits
Reimbursements of online technology courses.
Profit Share
Quarterly profit share payouts as we grow.