Sample Message Templates

Flow Templates

Flows are a sequence of templates based on a specific event, case, payment, or other triggers. Each flow can have multiple messages and templates. Each message in a flow can be triggered based on a specific status or date-based calculation.

Virtual Events: event created

English 🇺🇸

[ClientName] - you have a virtual event scheduled on [EventDateTime]. Your attendance is required. Please login at least 10 minutes prior to the scheduled meeting. Join here: {PortalLink}

Virtual Events: 30 days before event date

English 🇺🇸

[ClientName] - you have a virtual event scheduled on [EventDateTime]. Your attendance is required. Please login at least 10 minutes prior to the scheduled meeting. Join here: {PortalLink}

Virtual Events: 7 days before event date

English 🇺🇸

[ClientName] - you have a virtual event scheduled on [EventDateTime]. Your attendance is required. Please login at least 10 minutes prior to the scheduled meeting. Join here: {PortalLink}

Virtual Events: 3 days before event date

English 🇺🇸

[ClientName] - you have a virtual event scheduled on [EventDateTime]. Your attendance is required. Please login at least 10 minutes prior to the scheduled meeting. Join here: {PortalLink}

Virtual Events: 1 hours before event date

English 🇺🇸

[ClientName] - you have a virtual event scheduled on [EventDateTime]. Your attendance is required. Please login at least 10 minutes prior to the scheduled meeting. Join here: {PortalLink}

Court Reminders: event created

English 🇺🇸

[ClientName] - your court date is scheduled on [EventDateTime] at [LocationName] with [JudgeName] for case [CaseNumber]. Show up to court to avoid an arrest warrant. Learn more here: {PortalLink}

Court Reminders: 30 days before event date

English 🇺🇸

[ClientName] - your court date is scheduled on [EventDateTime] at [LocationName] with [JudgeName] for case [CaseNumber]. Show up to court to avoid an arrest warrant. Learn more here: {PortalLink}

Court Reminders: 7 days before event date

English 🇺🇸

[ClientName] - your court date is scheduled on [EventDateTime] at [LocationName] with [JudgeName] for case [CaseNumber]. Show up to court to avoid an arrest warrant. Learn more here: {PortalLink}

Court Reminders: 3 days before event date

English 🇺🇸

[ClientName] - your court date is scheduled on [EventDateTime] at [LocationName] with [JudgeName] for case [CaseNumber]. Arrive early to complete security screening. Learn more here: {PortalLink}

Court Reminders: 4 hours before event date

English 🇺🇸

[ClientName] - your court date is scheduled on [EventDateTime] at [LocationName] with [JudgeName] for case [CaseNumber]. Check in at least 15 minutes before your scheduled time. Learn more here: {PortalLink}

Payment Reminders: payment created

English 🇺🇸

[ClientName] has a payment due on [PaymentDueDate] to [LocationName] in the amount of [PaymentAmount]. Make your payment online to avoid added fees. Pay now: {PortalLink}

Payment Reminders: 30 days before payment due date

English 🇺🇸

[ClientName] has a payment due on [PaymentDueDate] to [LocationName] in the amount of [PaymentAmount]. Make your payment online to avoid added fees. Pay now: {PortalLink}

Payment Reminders: 7 days before payment due date

English 🇺🇸

[ClientName] has a payment due on [PaymentDueDate] to [LocationName] in the amount of [PaymentAmount]. Make your payment online to avoid added fees. Pay now:

Payment Reminders: 1 days before payment due date

English 🇺🇸

[ClientName] has a payment due on [PaymentDueDate] to [LocationName] in the amount of [PaymentAmount]. Make your payment online to avoid added fees. Pay now: {PortalLink}

Payment Reminders: 1 day after payment due date

English 🇺🇸

[ClientName] missed their payment on [PaymentDueDate]. Please make your payment online to avoid added fees. Pay now: {PortalLink}

Emergency Alerts: event created

English 🇺🇸

[ClientName] - all city locations will be closed due to the severe weather between [EventDate] - [EventEndDate]. Please be prepared and avoid unnecessary driving. Learn more here: {PostLink}

Visitor Sign In: 15 minutes before event date

English 🇺🇸

[ClientName] - you have a scheduled [EventDescription] at [LocationFullAddress]. Click here to confirm arrival: {PortalLink}

Visitor Sign In: checkin created

English 🇺🇸

[ClientName] - you have been added to the waitlist for your scheduled event on [EventDateTime]. Click here for status updates: {PortalLink}

Visitor Sign In: checkin updated

English 🇺🇸

[ClientName] - you are checked in for your [EventType] with [JudgeName]. Please go to [LocationNotes] promptly. Click here to learn more: {PortalLink}

Jury Management: client created

English 🇺🇸

[ClientName] - you have been randomly selected for jury duty at [AgencyName]. Please complete the attached questionnaire to start juror registration.

Jury Management: event created

English 🇺🇸

[ClientName] - you are scheduled for juror reporting at [AgencyName] on [EventDate] at [LocationFullAddress]. Please appear 30 minutes before [EventTime]. Call [AgencyPhone] for questions.

Jury Management: When event status is canceled

English 🇺🇸

[ClientName] - the court date scheduled on [EventDateTime] is canceled. You do not need to appear. You will receive a notification with your next reporting date.

Randomized Alerts: event created

English 🇺🇸

[ClientName] - you have been randomly selected for a drug test. Please complete your test between [BusinessHours] today at [LocationFullAddress]. Learn more here: {PortalLink}

Electronic Warrants: warrant created

English 🇺🇸

Message from [AgencyName]: you have a [WarrantType] [WarrantNumber] issued for your arrest on [WarrantIssueDate] for Case [CaseNumber]. Contact your attorney or report to the court immediately to avoid further charges.

Victim Notifications: event created

English 🇺🇸

[ClientName] - there is a scheduled court hearing for Case [CaseNumber] on [EventDateTime] at [LocationName]. As the victim, you are not required to attend. We'll send more information before the hearing. Reply STOP to opt out.

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Auto Message Templates

Auto Messages are a single message template that can be triggered based on a specific event, case, payment, or other triggers. Each message can be repeated if the trigger is met multiple times.

Welcome

English 🇺🇸

Welcome to notifications from [AgencyName]. You'll receive reminders about your upcoming court dates and other legal obligations. Reply STOP to opt out.

Check-in Created

English 🇺🇸

Message from [AgencyName]: [CheckinName] you have checked in at [CheckinLocation] on [CheckinDate]. Please click here to learn more: [CheckinLink]

Court Closure

English 🇺🇸

[ClientName] court will be closed on your court date due to severe weather. Do not come to the court. We will notify you of your next court date. {Portallink}

Outstanding Payment

English 🇺🇸

[ClientName] has a [PaymentStatus] payment due on [PaymentDueDate] to [AgencyName] in the amount of [PaymentAmount] for [PaymentType] [PaymentReference]. You can make your payment by visiting {Portallink}.

Pay Plan Outstanding

English 🇺🇸

Message from [AgencyName]: your payment plan is owed. If you have a payment method on file, you will be charged automatically. Failure to pay on time may result in cancellation of your plan. Click here to make a payment: {PortalLink}

Event Rescheduled

English 🇺🇸

[ClientName] your [EventType] on [EventDateTime] has been rescheduled. Do not come to the court. You will receive a message with the new date and time once it is confirmed. Click here to learn more: {PortalLink}

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Bulk Action Templates

Bulk Actions are mass one-off messages that can be triggered manually by a user. Users can customize the message before sending it to the selected recipients.

Location Closure

English 🇺🇸

[ContactName] - [AgencyName] will be closed on [DateTomorrow] due to severe weather. Please do not visit the court as all facilities will be closed. If you have a court date, it will be rescheduled to a different date. Learn more here: {PortalLink}

Outstanding Payment

English 🇺🇸

[ClientName] - you have an outstanding payment of [PaymentAmount] owed for [PaymentDescription] to [AgencyName]. Failure to pay by [PaymentDueDate] may result in higher penalties. You can pay online {PortalLink} or in-person at [LocationFullAddress].

Client Survey

English 🇺🇸

[ClientName] - please complete the following survey based on your experience with the [ProgramName] with Officer [AssignedUserName]. Submissions are read anonymously, and your feedback is greatly appreciated. {PortalLink}

Jury Duty

English 🇺🇸

Juror Group [ClientGroup] are required to appear for jury duty on [DateTomorrow]. Please arrive promptly to avoid delays. Bring a state or Federal ID. Free parking is available in the visitor lot. Learn more about how to prepare here: {PortalLink}.

Public Event

English 🇺🇸

[AgencyName] will be hosting an [EventDescription] at [LocationFullAddress] on [EventDateTime]. All members of the community and the public are welcome to attend. Free parking in the municipal garage is available on a first-come, first-serve basis.

Security Incident

English 🇺🇸

ATTENTION: [LocationName] is closed due to an ACTIVE SECURITY INCIDENT. If you are within the location premises, find shelter or safe refuge and stay in place. Law enforcement is actively responding and will send updates through this channel.