Platform/Communicate
Court Messaging & Reminders
Reach every person on the channel they actually use: SMS, email, voice, and push. Behavioral-science messaging is a core driver of the $1 billion+ a year in taxpayer costs eCourtDate is on pace to help agencies avoid.
The problem
Missed court dates are the most expensive problem in justice operations.
A single failure to appear triggers bench warrants, rescheduling, and downstream costs. The national average FTA rate sits near 23%. Most agencies rely on a separate notification vendor that does not know the case, the language, or the risk. Messaging closes that gap by making every reminder behavioral, personalized, and connected to the case it belongs to.
What it does
Every capability inside Messaging & Court Reminders: built in, configurable, and connected to the rest of the platform.
Multi-Channel Delivery
Reach people via SMS, email, voice calls, and push notifications, with automatic channel selection based on each recipient.
Behavioral Templates
A library of message templates grounded in behavioral-science research and tested for response rates across demographics.
Risk-Based Scheduling
Reminder frequency and timing adapt to each case’s risk score, concentrating outreach where it changes outcomes.
Voice & Virtual Numbers
Provision local, toll-free, and short-code numbers, plus inbound calls handled by a natural-sounding AI voice assistant.
100+ Languages
Automatic language detection and translation deliver every message in the recipient’s preferred language.
Real-Time Delivery Tracking
Monitor delivery, read, and response rates live, and see appearance outcomes by case type and demographic.
Compliance Built In
TCPA consent, opt-in/opt-out, and quiet-hours enforcement are handled automatically on every send.
How it works
From data to outcome, automatically
- 01
Connect your cases
Sync cases and events from your case management system or import them. Every reminder is tied to a real client, case, and date.
- 02
Score the risk
Each case is scored so the system knows who needs one reminder and who needs a sequence.
- 03
Send the right message
Behavioral templates go out on the right channel, in the right language, at the right time, automatically.
- 04
Track and intervene
Watch delivery and responses in real time; escalation workflows step in before a missed date becomes a bench warrant.
Outcomes
Up to 50%
Reduction in failure-to-appear rates
$1B+
Annual taxpayer costs avoided, on pace
100+
Languages supported automatically
Built into every product
Messaging & Court Reminders inherits the whole platform
Security, accessibility, configurability, and language access are not add-ons. Every product runs on the same government-grade foundation.
Security & Compliance
CJIS, FIPS 140-3, AWS GovCloud, SSO, and complete audit trails.
Accessibility
WCAG 2.2 AA, ADA, and Section 508 across every interface.
Configurability
Per-jurisdiction rules, templates, branding, and role-based access.
Language Access
100+ languages with automatic detection on every channel.
Connects to your systems
Works with what you already run
Messaging & Court Reminders syncs bi-directionally with your case management system. It connects, it doesn’t replace.
Explore more of the platform
Every product shares the same data, security, and integrations. Add one and it’s already connected.
AI Chatbots & Voice
Answer the public 24/7 across chat, voice, email, and text, in 100+ languages, without adding staff.
Learn moreWeb Portals
Branded self-service portals for case info, documents, payments, files, and check-ins.
Learn moreClient Management
One record for every person you serve: profiles, photos, tasks, and a self-service client portal.
Learn more
See Messaging & Court Reminders in action
Get a demo tailored to your agency: the product, the integrations, and the security in one session.