Platform/Communicate
AI Chatbots & Voice Assistant
Give people instant, accurate answers about court dates, case status, and procedures around the clock, in more than 100 languages, over web chat, SMS, email, and a natural-sounding inbound voice assistant.
The problem
Your phones ring with the same questions, all day, in every language.
Clerks spend hours answering “when is my court date,” “how do I pay,” and “where do I go”: questions a well-trained assistant can resolve instantly. Inquiries that arrive after hours or in another language go unanswered, eroding trust and driving avoidable failures to appear.
What it does
Every capability inside AI Chatbots & Voice: built in, configurable, and connected to the rest of the platform.
24/7 Availability
Answer questions day or night without staff intervention, across web, SMS, email, and inbound phone.
Trained on Local Procedures
Assistants learn your jurisdiction’s specific rules, forms, and processes, not generic legal boilerplate.
Inbound AI Voice
A natural-sounding voice assistant handles inbound calls and phone-based check-ins, deflecting routine volume.
Live Staff Handoff
Complex or sensitive questions escalate cleanly to live staff with full context.
Multi-Language Support
Converse naturally in over 100 languages with automatic detection.
Analytics & Tuning
Track top questions, resolution rates, and satisfaction to keep improving answers.
Outcomes
24/7
Coverage with no added headcount
100+
Languages answered automatically
↓
Inbound call and email volume
Built into every product
AI Chatbots & Voice inherits the whole platform
Security, accessibility, configurability, and language access are not add-ons. Every product runs on the same government-grade foundation.
Security & Compliance
CJIS, FIPS 140-3, AWS GovCloud, SSO, and complete audit trails.
Accessibility
WCAG 2.2 AA, ADA, and Section 508 across every interface.
Configurability
Per-jurisdiction rules, templates, branding, and role-based access.
Language Access
100+ languages with automatic detection on every channel.
Connects to your systems
Works with what you already run
AI Chatbots & Voice syncs bi-directionally with your case management system. It connects, it doesn’t replace.
Explore more of the platform
Every product shares the same data, security, and integrations. Add one and it’s already connected.
Messaging & Court Reminders
Behavioral, multi-channel reminders that cut failure-to-appear rates and keep every case moving.
Learn moreWeb Portals
Branded self-service portals for case info, documents, payments, files, and check-ins.
Learn moreClient Management
One record for every person you serve: profiles, photos, tasks, and a self-service client portal.
Learn more
See AI Chatbots & Voice in action
Get a demo tailored to your agency: the product, the integrations, and the security in one session.