Platform/Communicate
Visitor Management & Check-Ins
Replace the paper sign-in sheet and the crowded lobby. Visitors check in touchlessly by QR, SMS, kiosk, or portal, join a digital waitlist, and get texted when it’s their turn, while staff see live wait-times and queues.
The problem
The courthouse lobby is a paper sign-in sheet and a crowded room.
People wait without knowing where they stand, staff manage lines by hand, and a clipboard is the system of record. Visitor Management turns arrival into a digital, touchless flow: check in from your phone, wait anywhere, and get a text when it’s your turn.
What it does
Every capability inside Visitor Management: built in, configurable, and connected to the rest of the platform.
Touchless Check-In
Visitors sign in by QR code, SMS, kiosk, or portal. No clipboard, no shared pen.
Digital Waitlists
Every check-in joins a digital waitlist staff can see and manage in real time.
Live Wait-Time Management
Show live wait-times and route visitors to the right desk, department, or location.
Turn Notifications
Visitors get a text when it’s their turn, so they can wait anywhere, not in a crowded lobby.
Self-Service Routing
Guide visitors to the right place based on why they’re there, in 100+ languages.
Check-In Analytics
Track volume, wait-times, and peak periods to staff the front desk by the data.
Outcomes
Touchless
QR, SMS, kiosk, and portal sign-in
Wait anywhere
Texted when it’s their turn
Live
Real-time queues and wait-times for staff
Built into every product
Visitor Management inherits the whole platform
Security, accessibility, configurability, and language access are not add-ons. Every product runs on the same government-grade foundation.
Security & Compliance
CJIS, FIPS 140-3, AWS GovCloud, SSO, and complete audit trails.
Accessibility
WCAG 2.2 AA, ADA, and Section 508 across every interface.
Configurability
Per-jurisdiction rules, templates, branding, and role-based access.
Language Access
100+ languages with automatic detection on every channel.
Connects to your systems
Works with what you already run
Visitor Management syncs bi-directionally with your case management system. It connects, it doesn’t replace.
Explore more of the platform
Every product shares the same data, security, and integrations. Add one and it’s already connected.
Messaging & Court Reminders
Behavioral, multi-channel reminders that cut failure-to-appear rates and keep every case moving.
Learn moreAI Chatbots & Voice
Answer the public 24/7 across chat, voice, email, and text, in 100+ languages, without adding staff.
Learn moreWeb Portals
Branded self-service portals for case info, documents, payments, files, and check-ins.
Learn more
See Visitor Management in action
Get a demo tailored to your agency: the product, the integrations, and the security in one session.