Add-on module

Case Workflow Automation

Automate the entire case lifecycle with agentic workflows that route cases, create and track tasks, compute jurisdiction-specific deadlines, enforce SLAs, and coordinate across divisions, eliminating manual handoffs and cutting processing time by weeks.

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Every manual handoff between filing and resolution is a delay or an error.

Cases stall in inboxes, deadlines slip without anyone noticing, and divisions duplicate work because nothing connects them. Workflow automation turns the case lifecycle into rules the platform executes: routing, tasking, escalating, and reporting on its own.

What it does

Every capability inside Case Workflow Automation: built in, configurable, and connected to the rest of the platform.

  • Intelligent Case Routing

    Route cases to the right department, judge, or officer by case type, jurisdiction, and workload.

  • Automated Task Management

    Tasks are created, assigned, and tracked automatically as cases progress through each stage.

  • SLA Enforcement

    Deadlines and service-level agreements are enforced with automated escalation when thresholds are missed.

  • Jurisdiction Deadlines & Court Rules

    Compute filing, response, and statutory deadlines from jurisdiction-specific court rules, track every clock, and notify clerks before a deadline is due.

  • Cross-Department Coordination

    Workflows span criminal, civil, family, and probate with unified tracking and reporting.

  • Visual Rule Engine

    Build and customize lifecycle templates with a visual rule engine, no code required.

  • Outcome Analytics

    Track processing times, bottlenecks, and resolution rates across every workflow.

Outcomes

↓ weeks

Off case processing time

0

Manual handoffs between stages

Enforced

SLAs with automated escalation

Case Workflow Automation inherits the whole platform

Security, accessibility, configurability, and language access are not add-ons. Every product runs on the same government-grade foundation.

Security & Compliance

CJIS, FIPS 140-3, AWS GovCloud, SSO, and complete audit trails.

Accessibility

WCAG 2.2 AA, ADA, and Section 508 across every interface.

Configurability

Per-jurisdiction rules, templates, branding, and role-based access.

Language Access

100+ languages with automatic detection on every channel.

Works with what you already run

Case Workflow Automation syncs bi-directionally with your case management system. It connects, it doesn’t replace.

Tyler TechnologiesJournal TechnologiesREST API
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Explore more of the platform

Every product shares the same data, security, and integrations. Add one and it’s already connected.

Case Workflow Automation questions, answered

What can eCourtDate automate across the case lifecycle?
eCourtDate Case Workflow Automation routes cases, creates and tracks tasks, computes jurisdiction-specific deadlines, enforces service-level agreements, and coordinates across divisions. It turns manual handoffs into rules the platform executes on its own, cutting processing time by weeks.
Do we need developers to build our workflows?
No. eCourtDate includes a visual rule engine that lets your team build and customize lifecycle templates with no code. It computes filing, response, and statutory deadlines from your jurisdiction's court rules and notifies clerks before each one is due.
How does eCourtDate make sure deadlines and SLAs are not missed?
eCourtDate enforces deadlines and service-level agreements (SLAs) with automated escalation the moment a threshold is missed, and tracks processing times and bottlenecks across every workflow. eCourtDate is CJIS compliant and hosted on AWS GovCloud, with every action logged.
Can workflows span the systems and departments we already use?
Yes. eCourtDate coordinates workflows across criminal, civil, family, and probate divisions and connects to Tyler Technologies, Journal Technologies, and other systems by REST API. Start with what you need, connect what you have, and replace what no longer works.

See Case Workflow Automation in action

Get a demo tailored to your agency: the product, the integrations, and the security in one session.

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