Platform/Automate
Case Workflow Automation
Automate the entire case lifecycle with agentic workflows that route cases, create and track tasks, compute jurisdiction-specific deadlines, enforce SLAs, and coordinate across divisions, eliminating manual handoffs and cutting processing time by weeks.
The problem
Every manual handoff between filing and resolution is a delay or an error.
Cases stall in inboxes, deadlines slip without anyone noticing, and divisions duplicate work because nothing connects them. Workflow automation turns the case lifecycle into rules the platform executes: routing, tasking, escalating, and reporting on its own.
What it does
Every capability inside Case Workflow Automation: built in, configurable, and connected to the rest of the platform.
Intelligent Case Routing
Route cases to the right department, judge, or officer by case type, jurisdiction, and workload.
Automated Task Management
Tasks are created, assigned, and tracked automatically as cases progress through each stage.
SLA Enforcement
Deadlines and service-level agreements are enforced with automated escalation when thresholds are missed.
Jurisdiction Deadlines & Court Rules
Compute filing, response, and statutory deadlines from jurisdiction-specific court rules, track every clock, and notify clerks before a deadline is due.
Cross-Department Coordination
Workflows span criminal, civil, family, and probate with unified tracking and reporting.
Visual Rule Engine
Build and customize lifecycle templates with a visual rule engine, no code required.
Outcome Analytics
Track processing times, bottlenecks, and resolution rates across every workflow.
Outcomes
↓ weeks
Off case processing time
0
Manual handoffs between stages
Enforced
SLAs with automated escalation
Built into every product
Case Workflow Automation inherits the whole platform
Security, accessibility, configurability, and language access are not add-ons. Every product runs on the same government-grade foundation.
Security & Compliance
CJIS, FIPS 140-3, AWS GovCloud, SSO, and complete audit trails.
Accessibility
WCAG 2.2 AA, ADA, and Section 508 across every interface.
Configurability
Per-jurisdiction rules, templates, branding, and role-based access.
Language Access
100+ languages with automatic detection on every channel.
Connects to your systems
Works with what you already run
Case Workflow Automation syncs bi-directionally with your case management system. It connects, it doesn’t replace.
Explore more of the platform
Every product shares the same data, security, and integrations. Add one and it’s already connected.
Electronic Filing
Accept and process court filings digitally with automated validation and case routing.
Learn moreElectronic Warrants
Prepare, route, e-sign, and track warrants digitally with a complete chain of custody.
Learn moreElectronic Citations
Issue citations paperlessly from the field with real-time case-system sync and payment links.
Learn more
See Case Workflow Automation in action
Get a demo tailored to your agency: the product, the integrations, and the security in one session.